Frequently Asked Questions
All your answers at 6v999
From opening an account to bKash deposits, cricket betting, slots, bonuses, and security — find everything about 6v999 here in plain English.
6v999 has created a comprehensive support centre for players in Bangladesh. The questions and answers below are based on the most common queries from our active users. Whether you are a new member or a long-time player, you will easily find the information you need on this page. If you cannot find an answer to your question, our 24/7 live chat support is always available.
Account and Registration
You must be at least 21 years old to create an account at 6v999. You will need to provide your correct date of birth during registration, and a valid ID may be required during identity verification. Accounts belonging to minors are not permitted and will be closed if found.
To register at 6v999, you will need an active mobile number, a password, and your correct date of birth. During the identity verification (KYC) stage, a copy of your national ID or passport may be requested. Make sure to provide accurate information, as it will be checked at the time of withdrawal.
No, only one account per person is permitted at 6v999. If multiple accounts are created using the same mobile number, the same ID, or the same payment method, all accounts will be closed and the balance may be forfeited.
Click the "Forgot Password" option on the 6v999 login page. A verification code will be sent to your registered mobile number. Once you confirm your identity with the code, you can set a new password. If you have any trouble, contact live chat support directly.
KYC verification helps prevent fraud and money laundering, and ensures the security of your account. 6v999 uses SSL encryption to keep all your information safe. Once verification is complete, the withdrawal process becomes much faster.
Deposits and Withdrawals
Depositing to 6v999 via bKash is usually instant — in most cases your balance is updated within a few minutes. During busy periods it may take up to 5 minutes. If there is any issue, save the transaction reference number and report it via live chat.
The minimum deposit amount at 6v999 is ৳500 (for all methods). The minimum withdrawal amount is ৳800. Whether you use bKash, Nagad, Rocket, or Upay, these limits apply equally.
Withdrawals from 6v999 via Nagad or any other approved method are generally completed within 5 to 30 minutes. The process is fastest when account verification is already complete. It may take a little longer late at night or during periods of high demand.
6v999 currently supports bKash, Nagad, Rocket, Upay, and bank transfer. Both deposits and withdrawals are available through all these methods. Processing time for bank transfers may be slightly longer than for mobile banking.
6v999 does not charge any fees of its own for deposits or withdrawals. However, your mobile banking service provider (such as bKash or Nagad) may apply charges according to their own terms — that is governed by the respective provider's conditions.
The most common reasons for a withdrawal being rejected are incomplete KYC verification, unmet bonus wagering requirements, or mismatched payment account details. Contact 6v999 live chat — our support team will explain the exact reason and help you resolve it.
Games and Rules
Go to the cricket section of 6v999 and find the BPL match you want. You can place bets both before and during the match. There are various markets available, including match result, toss, top run scorer, and wickets. Check the current odds carefully before placing your bet.
Yes, 6v999 is fully mobile-friendly. You can access the website directly from the browser of any smartphone or tablet and play games. No separate app download is needed — the experience is equally smooth on any Android or iOS device.
RTP stands for "Return to Player" — it indicates what percentage of total wagers a game theoretically returns as prizes over the long term. It reflects the average return of a game. Keep in mind that RTP is a long-term statistical figure — the outcome of each round is completely random and does not depend on previous results.
6v999's live casino offers live dealer games from leading providers including Evolution Gaming and Ezugi. Baccarat, Roulette, Blackjack, Sic Bo, Teen Patti, and many more table games are available. You get the experience of playing in real-time streaming with real dealers.
All slots and table games at 6v999 are developed by certified software providers such as PG Soft, Pragmatic Play, and JILI, which use a Random Number Generator (RNG). This ensures that every result is completely random and not predetermined — that is the foundation of fair play.
Bonuses and Promotions
Open a new account at 6v999 and make your first deposit to receive a 100% welcome bonus, up to ৳10,000. That means if you deposit ৳5,000, you will get an additional ৳5,000 as a bonus. The bonus will be added to your account automatically — no separate code is needed.
The wagering requirement for the 6v999 welcome bonus is 25 times. That means if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in wagers before you can withdraw. The bonus balance cannot be withdrawn before this requirement is met.
6v999's VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. Levels are advanced through regular play. Weekly cashback is available at each level — 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and up to 1.5% weekly cashback at Diamond.
Cashback is calculated each week based on your net losses and credited directly to your account at the rate set for your VIP level. Cashback is generally paid every Monday. For more details, visit the 6v999 promotions page or ask via live chat.
Yes, for major tournaments like IPL, T20 World Cup, and BPL, 6v999 runs special cricket promotions — these may include enhanced odds, cashback bonuses, or free bets. Check the promotions page regularly or ask us via live chat for the latest offers.
Security and Responsible Gaming
6v999 uses industry-standard SSL encryption technology to keep all personal and financial information secure. Your payment details are not shared with third parties. Use a strong password to protect your account and do not share your login details with anyone.
6v999 takes responsible gaming very seriously. If you feel that your gambling habits are becoming a problem, visit our responsible gaming page. There you will find options to set deposit limits, take a temporary break, or activate self-exclusion. Our live chat support is always ready to help you.
Self-exclusion is a feature that allows you to stop yourself from playing on your account for a set period of time. To activate it, contact 6v999 support via live chat or email. It cannot be cancelled before the specified period ends.
No. 6v999 strictly prohibits use of this platform by anyone under 21 years of age. We are always vigilant in keeping minors away from gambling. It is recommended to use parental control software to prevent underage members of your household from accessing this site.
6v999 offers live chat support in Bengali 24 hours a day, 7 days a week — you can start a chat directly from any page on the site. For email contact, write to [email protected]. There is no phone or WhatsApp number — live chat and email are the only official channels.
Still have questions? Contact support
If the answers above have not resolved your issue, our Bengali-speaking support team is always ready. Speak to us directly on live chat — available 24/7.
Support Channels
24/7 Live Chat
Speak directly with our support team in Bengali. Get fast help with any issue.
Email Support
For detailed complaints or questions, write to [email protected].
Responsible Gaming
If you are struggling with your gambling habits, visit our responsible gaming page.